IMPORTANT
- IF THIS IS YOUR FIRST TIME ORDERING
You may receive a call or email from Digital
Imports requesting a photo of a government-issued ID to prove age is 18+ which
is to be emailed to orders@digitalimports.ca. ALL confidential info and photos
will be deleted permanently after it has been reviewed. Orders will be pending
until age is verified.
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SHIPPING METHODS:
FREE SHIPPING
Canada Post Expedited (18+ Signature Required)
CANADA POST
$10.00 FLAT RATE (18+ SIGNATURE REQUIRED)
We are able to ship via Canada Post Expedited ALL OVER CANADA, including PO BOX
and RPO BOX address.
*CANADA POST SERVICE NOTICE* Due to COVID-19, Canada Post does not capture signatures upon delivery! You will receive a notice card to pick up your package at the nearest depot. If you cannot make it to the depot, please contact us.
**Canada Post has suspended their service guarantee so please be aware when when placing your order as there can still be possible delays.**
CALGARY SAME DAY
$15.00 FLAT RATE (18+ SIGNATURE REQUIRED) – MUST be within CALGARY CITY LIMITS
ONLY.
-**MUST be made and FINALIZED before 3PM to ensure your order is delivered the
same day!
Courier deliveries are offered
Monday to Friday.
We do not have
deliveries on weekends or stat holidays.
-Any orders for this method made PAST our 3PM deadline will automatically be
set for the next business day.
-We use a local courier company to pick up from the store closest to you based
on your shipping address as well as product availability.
-You MUST be present for delivery and show your government-issued photo
ID.
Your ID is to ensure the couriers
are delivering to the correct person.
-As our local couriers are not exclusive to Digital Imports, we cannot provide
an ETA for your package.
-We provide the phone number in your account to the couriers so you can receive
a call or text message when it is picked up and when they arrive.
Please ensure your contact information is
up-to-date and correct.
-CONTACTLESS DELIVERIES:If you would like no contact for your
delivery due to quarantine or have a high risk person(s) living at the shipping
address, you MUST notify the shipping department so they can note it for the
couriers.
-SAFE DROP: As a rule, we do not
safe drop packages.
Your orders are
important to us and we want to make sure you get them!
If you request your order be safe-dropped in a
secure location at the shipping address, Digital Imports and Couriers are not
responsible for missing or stolen packages.
UPS
$15.00 FLATE RATE (SIGNATURE REQUIRED)
-Please note the following when
choosing this method:
Due to cost and accessibility, we can only ship to the larger/major cities in
the following provinces via UPS:
- Alberta, British Columbia, Manitoba, Ontario, Saskatchewan.
UPS does NOT deliver to PO BOX or RPO BOX addresses as only Canada Post has
access to those.
**SERVICE CHANGES AS OF MARCH 26, 2020 - SUSPENSION OF SERVICE GUARANTEE: UPS
has suspended the UPS SERVICE GUARANTEE from any origin to any
destination.
For more info, please visit
UPS
EXPRESS SHIPPING
$20.00 FLAT RATE (SIGNATURE REQUIRED)
Due to cost and accessibility of various shipping addresses, the shipping
department may use either CANADA POST XPRESSPOST or UPS EXPRESS SAVER.
The online department MAY contact you by
phone to discuss these options with you.
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